We're sorry. There have been unforeseen delays, which is why your order will be delivered later than planned. We know this isn't ideal, and we know how excited you are about your order. That's why we're constantly working to get your order to you as quickly as possible.

If the product is in stock, you'll receive an email notification after the order has been passed to our shipping department. There you can see the current status of the shipment. If it is a pre-order, you will also receive an email notification with the estimated shipping date after placing your order. Some of our products are only made to order. Every once in a while, due to global shipping difficulties, there are unexpected delays that are beyond our control. For this reason, the specified delivery date of the order may be delayed. If you are waiting longer than announced for your delivery and have not heard from us, you are welcome to contact our customer service to see the current status of the order.

We know how excited you are about your order. That's why we're always looking for new ways to serve you better and make every shopping experience better than the last.

After the order has been handed over to our shipping department, you will receive an email notification from us. There you can see the current status of the shipment.

We are very sorry. Together with our manufacturers, we work hard to keep delivery times as short as possible and avoid delays. Some of our products are only made to order. Every once in a while, due to global shipping difficulties, there are unexpected delays that are beyond our control. For this reason, the specified delivery date of the order may be delayed. If you are waiting longer than announced for your delivery and have not heard from us, you are welcome to contact our customer service to see the current status of the order.

Fortunately, this rarely happens. If your package is lost, you can contact our customer service at any time. We'll find your package for you in no time.

If your package is delivered to the wrong person, you can contact our customer service at any time. We are happy to help you and find your package for you in no time.

For each item you will find an indication of the expected delivery time in the product description.

As a rule, we ship orders that we receive by 1 p.m. on weekdays on the same day if you pay by credit card, purchase on account (Klarna), Sofortüberweisung or Paypal and all ordered products are in stock. With the advance transfer payment method, your order leaves our premises on the day the transfer is received.

If it is a pre-order, you will receive an email notification with the expected shipping date after placing your order.

Only one voucher code can be used per order. If you have several vouchers to choose from, you can of course choose which one you want to use. You can save the others for further purchases.

All products can be returned to us free of charge within 30 days. We therefore recommend that you keep the packaging for the time being. However, if you change your mind after the 30 days have expired, we can unfortunately no longer initiate a return. You can find more information about returns at www.cander.berlin/retoure.

It's very easy. The best way to do this is to contact our customer service by telephone. Once the delivery has left our distribution center, it is no longer possible to change the address.

Contact our customer service, preferably by phone, to cancel the order. Once the delivery has left our distribution center, cancellation is no longer possible. In this case we ask you to initiate a return. You can find more information about returns at www.cander.berlin/retoure.

The money will always be transferred back to the account you used to pay. We pay back easily and quickly via chargeback.

Sorry. We're sorry. That shouldn't have happened to us! Please contact us immediately and have your order details ready so we can resolve the issue as quickly as possible.

Unfortunately, it can sometimes happen that a delivery arrives damaged. If this is the case, contact our customer service immediately. Together we will find a satisfactory solution: exchange, repair, etc. If possible, send our customer service a photo showing the error so that we can better understand the problem.

Once we have received your return (partial or complete), we will send you an updated invoice. In the case of a complete return, your invoice will be cancelled. After we accept your return, the refund will be processed and issued within 7 business days. The money is always transferred back to the account with which you paid. If you have not yet paid your invoice, the invoice amount will be reduced or your invoice will be cancelled.

With us you can conveniently pay by credit card, PayPal, purchase on account (Klarna), Sofortüberweisung, bank transfer (advance payment), Apple Pay and Google Pay.

We ship our products with DHL or GLS, depending on category and size. As soon as we have handed over the delivery to the deliverer, we will send you an email with the tracking.