Skip to content

Right of withdrawal

Instructions on cancellation & cancellation form

Consumers have a right of cancellation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed can:

A.Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving a reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods orhas.
To exercise your right of withdrawal, you must inform us (Gibsor OHG, Hallesche Strasse 4, 14612 Falkensee, Germany, Tel.: +49 3322 2780176, fax: +49 3322 2332914, email: by means of a clear statement (e.g.Ba letter sent by post, fax or e-mail) of your decision to withdraw from this contract.You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.The right of withdrawal does not apply to the delivery of non-prefabricated goods that are subject to an individual selection or determination by the consumer or are clearly tailored to the personal needs of the consumer.

Consequences of withdrawal
If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose another type of delivery as the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.The deadline is met if you send back the goods before the period of fourteen days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General information
1) Please avoid damaging and contaminating the goods.Please send the goods back to us in the original packaging with all accessories and with all packaging components.If necessary, usea protective packaging.If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B.Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
Gibsor OHG
Hallesche Strasse 4
14612 Falkensee
Fax: +49 3322 2332914
E-Mail: info@gibsor.en
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable

No shipping costs

You do not pay any shipping costs for shipping to Germany. There is no minimum order value for orders.

Learn more


With us you can conveniently pay in advance, immediate transfer, invoice (Klarna), PayPal and credit card.

Learn more


You can return items to us free of charge within 30 days without giving a reason.

Learn more