RETURNS AND RETURNS
The ordered items can be returned within 30 days. Follow these steps to initiate a return.
Fill out the following return form completely and enclose it with the return.
You can then prepare the package for return shipping. Please return the goods in the undamaged original packaging and in a suitable shipping carton. For deliveries within Germany, you can generate a DHL return slip free of charge if the package is up to 120 cm x 60 cm x 60 cm (length x width x height) and up to 31.5 kg is heavy. Everything that exceeds the formats and weights mentioned and is sent with DHL is considered bulky goods and causes a corresponding surcharge of EUR 15, which we unfortunately have to charge you for. In the case of shipments weighing more than 31.5 kg and/or exceeding the maximum lengths, we therefore ask you to contact our customer service so that they can select a suitable shipping service provider.